Good questions.
Straight answers.
Everything you need to take the next step. If your question is more specific, we are happy to talk.
What is Municate?
Municate is your AI team for customer calls and messages. It answers questions, follows up leads, helps with bookings and keeps customer records together. Sales Copilot helps your people on live calls and is sold separately.
Which channels can I use?
Municate is built for phone, WhatsApp, Instagram, Messenger, email and website chat. We confirm which connections are ready for your business during setup, including approval needs for Meta channels.
Can I try it before I pay?
Yes. Sign up to get 20 minutes of simulated calls with your draft agent. You do not need a plan for these test calls. Choose a plan when you are ready for real calls.
Will it sound like it knows my business?
Your agent works from the business details, answers and rules you give it. Try it with real questions, refine its answers and choose when it should hand over to your people.
Can I keep my phone number?
Yes, you can bring your number. Moving a number usually takes a few weeks. If you need a new number, you can choose a 021, 011, 031 or 087 number, normally within one working day.
Is the price per person or per location?
Neither. Pro and Max are priced per organisation, with unlimited agents. Max minutes are pooled across your business. Sales Copilot seats, extra numbers and extra mailboxes are separate add-ons.
What happens when I use my minutes?
Extra voice minutes cost R3.00 on Pro or R2.50 on Max. Copilot has its own pooled connected minutes, with extra use at R2.50 per minute. Enterprise usage is agreed with you.
Is Sales Copilot included?
Copilot is always sold separately. A full seat is R2,999 a month with 1,200 connected minutes. A half seat is R1,499 with 600 minutes. Mix seats as needed and pool their minutes. There is no Copilot setup fee.
What if a customer needs a person?
You set the handover rules. Your AI team can pass the conversation to your people with the context, so the customer does not have to start again.
Where is our data kept?
Your data is kept on servers in Johannesburg. Conversations are encrypted and you control retention. We will discuss your business’s privacy and data needs during setup.
Do I need to sign a long contract?
No. There is no long-term contract and you can cancel anytime. Annual billing gives 20% off the plan price. Municate is not registered for VAT, so the listed price is the whole price.
How does the founders offer work?
The first five businesses across Pro and Max can get Pro for R1,795 or Max for R4,295 per month, with setup waived. The rate stays while you remain subscribed. Ask us to confirm availability before you choose this offer.
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