Privacy Policy

Municate is an AI front desk for South African businesses, operated from Cape Town, South Africa. When this policy says we, us, or Municate, it means the operators of municate.co.za and the Municate service.

For anything in this policy, you can reach us at hello@municate.co.za.

We collect information in three situations: when you use this website, when you sign up as a client, and when Municate answers conversations on behalf of a client business.

• Website: the details you submit in forms, such as your name, business name, and mobile number when you request a demo call.
• Clients: account and billing details, your business playbook, and the settings you configure with us.
• Conversations: when Municate answers for a business, it processes what callers and customers say, including recordings, transcripts, and contact details shared in the conversation.

We use personal information to run the service and for nothing else: answering and routing conversations, capturing bookings and messages for the business you contacted, phoning you back when you request a demo, billing our clients, and keeping the service secure.

We do not sell personal information, and we do not use conversation content to advertise to callers.

When Municate answers for a business, the conversation belongs to that business relationship. Transcripts, recordings, and captured details are made available to the business you contacted, so they can serve you. We act on their instructions for that data.

Demo request details are kept for as long as we are in conversation with you about Municate. Client conversation data is retained according to each client's retention settings, and deleted when those settings say so or when the client leaves the service.

Conversations are encrypted in transit, access is limited to the people who need it to run the service, and we review who has access as the team grows. No system is perfectly secure, but we design for the assumption that this data matters.

You may ask what personal information we hold about you, ask us to correct it, or ask us to delete it. If Municate took a message from you on behalf of a business, we may refer parts of your request to that business, since they hold the customer relationship.

To exercise any of these rights, email hello@municate.co.za. We respond to every request.

If we change this policy in a way that matters, we will update this page and the date at the top. Continued use of the site or service after a change means the updated policy applies.