POPIA Statement

For conversations Municate answers on behalf of a client business, that business is the responsible party: the customer relationship and its data belong to them. Municate acts as an operator, processing personal information on the business's instructions to answer, capture, and route conversations.

For our own website and client accounts, Municate is the responsible party.

Answering a conversation involves the caller's number or handle, what they say, and the details they choose to share, such as a name for a booking. This is processed to do exactly what the caller asked: make the booking, take the message, answer the question, or hand over to a person.

Municate answers from an approved playbook and captures only what the conversation needs. We do not mine conversations for advertising, we do not sell personal information, and we do not process it for purposes beyond running the front desk.

Conversations are protected with encryption in transit, access controls that limit who can read transcripts and recordings, and retention settings the client controls. We review these safeguards as the service grows.

Each client sets how long their conversation data is kept. When the setting expires, or when a client asks, the data is deleted. Clients leaving the service can request an export first.

If Municate has processed your personal information, you may request access to it, ask for corrections, or ask for deletion. Where a client business is the responsible party, we will route your request to them and help them honour it.

Requests can be sent to hello@municate.co.za. If you are not satisfied with how a request is handled, you may complain to the Information Regulator of South Africa.

POPIA questions, operator agreements, or security detail for your compliance review: hello@municate.co.za. We would rather answer a hard question before you sign than after.