Voice
Answers calls day or night in a natural voice, using the information and rules you approve.
The AI front desk for South African businesses
Your front desk, always on.
Municate answers your calls and messages, follows your playbook, and keeps every customer moving. So nobody hears silence when they reach out to you.
Personal by Design. Always within Reach.
Incoming call
+27 21 891 4392
Ringing
Municate is ready to answer with your approved information.
The cost of silence
See where calls go unanswered.
When a customer calls and nobody picks up, you do not know whether they will wait, call back, or try another business. Your own call log shows where that risk is highest.
After hoursBusy periodsOverlapping callsNo voicemail
Use your own call volume and average job value.
Audit your own call logFour checks
PatternQuestionMethod
After hoursHow many calls arrive after closing?Count two normal weeks
Busy periodsWhich calls ring while staff are serving?Mark the time blocks
OverlapsHow often do calls arrive together?Check engaged and missed calls
No messageWhich callers leave no voicemail?Count them separately
Use evidence from your business, not a generic estimate.
Add your average value only when you can verify it.
A defensible estimate starts with your records.
What Municate does
A front desk that never steps away.
Municate gives your business a front desk that is always ready to take care of your customers. It answers, understands your business, speaks in your tone, and knows the moment to bring in your team.
01
A customer reaches out
A call, a WhatsApp, a Messenger or Instagram message. Any hour, any channel.
02
Municate answers
With a natural voice or a clear message, using the channel the customer chose.
03
It follows your playbook
Your hours, your prices, your services, your rules. It responds the way your business would.
04
It resolves or escalates
Questions answered, bookings captured, follow-ups arranged. Anything sensitive or uncertain goes to a real person.
05
It reassures and reschedules
Municate only answers from the information you approve. Anything beyond that is handled with care: reassuring the customer, scheduling a follow-up, or taking a message for your team.
06
You see everything
Every conversation logged, every lead captured, every follow-up visible. Nothing lost in a notebook or forgotten after a busy day.
WhatsAppWhatsApp · product demonstration
Can I make a booking through WhatsApp?
If your calendar is connected, I can offer only the times your business has made available.
What if I need to speak to a person?
Ask at any time. I will bring in your team, or take a message when nobody is free.
Interface preview. Answers follow the rules and information you approve.
One platform, every channel
One agent. Every channel.
Your customers can call, message, or chat. Municate answers everywhere with one voice, one memory, and one version of the truth.
Voice
WhatsApp
Messenger
Instagram
Municate
One agent
I will use the same approved information on every channel.
One consistent reply
Replies where your customers already live, with the same care as the phone.
Messenger
Answers the messages that reach your Facebook Page, with the same playbook.
Answers the messages that reach your Instagram account, day or night.
Built around your playbook
It does not guess how your business works.
Generic chatbots improvise. Municate is built around the way you already serve customers: what you offer, what you charge, when you open, and what should never be promised.
Business hours
Approved answers
Booking rules
Pricing rules
Tone of voice
Escalation triggers
Incoming question
Can I get the same-day service, and what does it cost?
- 01Hours
Check current business hours
- 02Pricing
Use the approved price list
- 03Promises
Do not guarantee what staff must confirm
- Approved answerI can check same-day availability and quote only the prices your business has approved. Shall I check for you?
Personal by design
Personal by Design.Always within Reach.
Municate listens with care. It greets every caller like a regular and replies like the message was written just for them, because it was. It remembers context, keeps your tone, and gives the fortieth call of the night the same warmth as the first of the morning.
The old way
Your call is important to us. Please hold for the next available consultant.
With Municate
Good evening, you have reached your business. How can I help you today?
White-glove setup
You talk. We set it up. Municate answers.
Simply, tell us your business. We turn it into a front desk that answers for you. No systems to learn or technology to fight.
01We do this with you
Discovery
We sit with you and map how customers reach you today: the questions, the bookings, the sore points.
02We do this part
Playbook
We write your agent's rules: hours, tone, answers, prices, and where the line for a human sits.
03We do this part
Channels
We connect your phone line, WhatsApp, Facebook Messenger and Instagram. Your numbers stay yours.
04We do this with you
Test together
You call your own receptionist, poke at it, and we tune it until it sounds like your business.
05You flip the switch
Go live
Municate starts answering, and we keep watching the first weeks with you.
Live without the technical lift.
Just answered calls, better follow-ups, and a reliable way to protect every customer opportunity.
Start the conversation0
prompts for you to write
0
systems for you to learn
1
conversation to get started
Designed for real businesses
If your phone matters, this is for you.
Municate is designed for businesses where calls lead to bookings, jobs, appointments, payments, and questions. Choose a business type to see what it can handle.
VoiceHandled by Municate
Customer
Is anything available for the dates I gave you?
Your receptionist
I can check the rooms and rates you have approved, then help with the next step.
Availability checked from the connected calendarAvailability, bookings, arrival times, late check-ins
Trust, control, and handoff
Stays inside the lines you draw.
An agent that speaks for your business has to be safe to trust. Municate stays inside the lines you draw, and it knows when a conversation belongs with a person.
Live conversation
MunicateYour team
This is about my test results.
Approved answers only
It answers from your playbook and guidelines. If it does not know, it says so and takes a message.
Human handoff
On request, on sensitive topics, or whenever Municate is unsure, the conversation is routed to your team.
Every conversation logged
Full transcripts and recordings, so you can read exactly what was said and why.
No unsupported promises
Municate will not invent discounts, guarantees, advice, or commitments you did not approve. Those boundaries are built into the system.
Pause anytime
One switch sends everything back to your team, for an hour or a season.
POPIA-minded data handling
Conversations are protected with careful access controls, encryption, and retention settings you control.
The Municate platform
Home to your organisations.
Agents you shape yourself, call insights, results, and the conversation design behind all of it. Every business you run, in one place.
Municate platform
Conversations
Visible
Calls and messages
Leads
Tracked
From your playbook
Handoffs
Logged
When a person steps in
Response time
Measured
On every call
Connected channels
VoiceCallsSupported
WhatsAppMessagesSupported
MessengerPage messagesSupported
InstagramDirect messagesSupported
Every conversation, counted and accounted for.Interface preview. No customer data is shown.
Pricing
One flat price for your organisation.
No per-user seats, no surprise bills, no contracts. One monthly price covers your minutes, your numbers and every channel in your plan. Add as many agents as you like.
Compare the full monthly cost, the hours covered, and what each call can finish without a follow-up.
Founders rate for the first 5 businesses5of 5 spots left
R1,795R2,495 list price
per month
Locked in for life while you stay subscribed. When the 5 spots are gone, this rate is gone.
- Phone, WhatsApp, Messenger and Instagram, one front desk
- 1,000 voice minutes a month, then R3.00 a minute
- One phone number, and 4 callers at once
- Unlimited WhatsApp conversations
- White-glove setup, playbook written with you
- Human handoff and full conversation logs
- No contract. Cancel anytime.
Claim a founders spotSetup waived, normally R1,000. Your first month is the pilot: founders rate, no contract, cancel anytime.
When the founders spots are gone
Pro
One front desk
R2,495per month
R1,000 setup, or R500 self-serve
- Phone numbers
- 1 included
- Callers at once
- 4
- Voice minutes
- 1,000 a month
- Overage
- R3.00 a minute
- Channels
- Phone, WhatsApp, Messenger, Instagram
Max
Many sites or high volume
R5,995per month
R3,000 setup, or R1,500 self-serve
- Phone numbers
- 3 included
- Callers at once
- 10
- Voice minutes
- 2,500 pooled
- Overage
- R2.50 a minute
- Channels
- Phone, WhatsApp, Messenger, Instagram
Priority support. Municate Compose is included with Max.
Enterprise
Groups, franchises, collections floors
By quotepriced against the work
Setup quoted
- Phone numbers
- Pooled, by quote
- Callers at once
- By quote
- Voice minutes
- Negotiated
- Overage
- Negotiated
- Channels
- Plus custom integrations
Setup is R1,000 when we write the playbook with you, or R500 if you build it yourself in the conversation builder. A phone number beyond the ones your plan includes is R99 a month.
Hear it for yourself
Talk to it. Right now.
Go on a live call with Municate's agent and book a demo.
- Answers with your approved information
- Hands sensitive calls to your team
- A real conversation, not a recording
Get a full demo for your organisation today.
Your browser will ask to use your microphone.
The call is processed and transcribed to run the demo and to follow up if you share your details on the call.
Questions, answered
The things every owner asks first.
Municate uses a natural voice. Test it with your own questions and callers before deciding whether it fits your business.
Be the business that always answers.
Give every caller a first response worth remembering. We will set up your receptionist with you, and you go live when it feels right.
Personal by Design. Always within Reach.